Shipping and Return

Return and Warranty Policy

All items purchased from LSR Sports retail locations and our online store come with a warranty. Standard 12 months manufacturer warranty periods and rules for specific devices that are industry standard will apply. Please note that the warranty period begins on the date of purchase.

LSR Sports will make every effort to process warranty returns in a timely manner and in accordance with Indian Consumer Protection Laws.

If an item has a major defect, you may choose between a refund or an exchange.

This applies when an item:

• Has a defect that would have stopped someone from buying it

• Is unsafe to use

• Is significantly different from the sample or description

• Does not function properly

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Warranty Does Not Cover (Bats & Soft Leather)

• Toe damage caused by yorkers or mishits

• Damage due to lack of knocking-in/playing-in or incorrect usage

• Poor preparation/maintenance (e.g., no toe guard, over/under oiling, etc.)

• Damage from moisture (rain/wet weather) or heat (leaving in car, direct sunlight, etc.)

• Damage from non-leather or synthetic/composite balls (including bowling machine balls)

• Improper use (e.g., hitting objects other than cricket balls, such as stumps)

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Uniform / Apparel

Can I cancel my order?

• Orders for custom-made uniforms (made-to-order styles with team colors/logos) cannot be cancelled.

• Orders for stock items (non-branded, in original packaging with swing tags) may be eligible for return. Please contact us to confirm.

What should I do if my order is incorrect?

• Contact us immediately upon receiving your order so we can investigate and resolve the issue quickly.

Can I return or exchange items from my order?

• Yes, stock items (unbranded, in original packaging with swing tags) can be returned or exchanged.

What should I do if I believe my items are defective?

• Please contact us right away. We take pride in our products and will do everything possible to resolve the issue promptly.

Can I exchange my uniforms if they don’t fit?

• Yes. Please share your order details with us, and we will advise the best solution for ensuring your satisfaction.

What information should I include in my return?

• A proof of purchase/invoice copy must be included with all returns.

What is your return policy?

• Please contact us for full details, and we’ll be happy to explain the process.

How will I get my refund?

• Refunds will be processed to the original payment method once the return has been confirmed and approved.